Lost a pet?
We are sorry you are going through this. Here are three ways to look for your pet, from the quickest to the most thorough. You can do all of them.
Call or visit first. It is the fastest way.
Our staff can look for your pet right away. Bring a photo if you can, and ask to walk through the kennels and cat rooms yourself.
Open hours
- Monday
- Closed
- Tuesday to Friday
- 11 am to 6 pm
- Saturday and Sunday
- 10 am to 5 pm
Times are Eastern time.
Option 1 Takes a few minutes
Check if we have your pet
Add up to three clear photos of your pet. We compare them with the photos of animals in our care and show any that look similar, so you can ask staff to check in person.
Your photos are sent to an AI provider for the comparison. If there is no possible match your photos are deleted right away. If there is, we keep them for 30 days so staff can check, then delete them.
Option 2 Takes about ten minutes
Make a flyer
Fill in a template with your pet's photo and your phone number, then print it to put up around your neighborhood. Nothing is uploaded or saved: it all stays in your browser, and you do not need an account.
Option 3 Keep going over the next days
Report a lost pet
Animals can be moved or adopted, so a one-time check is not enough. These steps give your pet the best chance of coming home.
- Visit often. Come in or call every day if you can, and look in person. Photos and descriptions can miss things you would recognize at once.
- Bring a photo. A recent, clear picture helps staff and volunteers know who they are looking for. If your pet has a collar, tag, or marks, bring a note of what they look like.
- Call your microchip company. If your pet is microchipped, tell the company that your pet is missing and make sure your phone number and address are up to date. A scanned chip only helps if the details are right.
- Email the lost and found desk. Send a photo, your pet's name, where and when they went missing, and your phone number to lostandfound@pawheaven.example.org.
- Tell the people around you. Talk to neighbors, nearby veterinary clinics, and other shelters. Put up your flyer where people will see it.